Residential Block Management Group

Residential Block Management Group Ltd (RBMG) is the parent company of Plymouth, Exeter, Truro, Bristol and Poole Block Management.

Block Management is what we do.

RBMG is one of two companies in Plymouth that are members of ARMA (Association of Residential Managing Agents), the governing body within the industry. ARMA ensures continuous compliance, a self regulatory regime, and a set of professional standards, which allow its members to show their ability to work to consumer protection and best practice.

How do we do it so well?

RBMG is a company that prides itself on its knowledge of the industry, and transparency towards its clients. RBMG builds relationships with its clients, to ensure your property and the value of such, are maintained and regulated to the highest standards and the environment you wish it to be.

ARMA QUALIFIED

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ISO Standards

Excellent Customer Services

Friendly Staff

We excel in all areas that we do.

If you require independent references, they can be supplied. Please do not hesitate to contact myself, or any of the team, with any questions you may have

Block Management

FREEHOLD MANAGEMENT

RESIDENTIAL MANAGEMENT

ESTATE MANAGEMENT

Consumer Charter: Our Promise

The Consumer Charter is for you — whether you are a leaseholder, residents’
management company director, freeholder, developer or landlord. It sets out
how ARMA members must deal with clients and the standard of customer
service you can expect.

ARMA members must:

Be honest, fair, open and transparent and provide a timely and
professional service with access to the information needed.
Act with skill, care, diligence and without discrimination.
Make sure that all their staff are appropriately trained and knowledgeable.
Have written terms of business.
Provide their complaints handling procedure specifying the ombudsman
scheme to which they subscribe.
Comply with all relevant legal requirements and relevant codes of practice.
Avoid conflicts of interest.
Maintain clear, accurate and up-to-date financial records.
Ensure that any client money is held separately from the managing
agent’s other monies.
Hold appropriate professional indemnity insurance.

Any member who falls short of the Charter may be subject to
disciplinary action. For further information e-mail info@arma.org.uk

LEARN MORE

Residential Block Management Group

Block Management is what we do.

How do we do it so well?

ARMA QUALIFIED

ISO Standards

Excellent Customer Services

Friendly Staff

We excel in all areas that we do.

Consumer Charter: Our Promise

What makes us the best

31

COUNTYS COVERED

11

NATIONAL AWARDS

69

5* REVIEWS

Residential Block Management Group

Block Management is what we do.

How do we do it so well?

ARMA QUALIFIED.tatsu-fqpfj7gr4vdghtbc.accordion-head{color: #161616 ;}

ISO Standards.tatsu-fqpfj7gr7cfexyhg.accordion-head{color: #161616 ;}

Excellent Customer Services.tatsu-fqpfj7gr9rckx4r1.accordion-head{color: #161616 ;}

Friendly Staff.tatsu-fqpfj7grchf7la80.accordion-head{color: #161616 ;}

We excel in all areas that we do.

Consumer Charter: Our Promise

What makes us the best

31

COUNTYS COVERED

11

NATIONAL AWARDS

69

5* REVIEWS

ARMA QUALIFIED

ISO Standards

Excellent Customer Services

Friendly Staff